Terms of service

The service

WorkSolo is estimating and invoicing software for sole-trader contractors, sold as a monthly subscription. These terms cover your use of the app and the account you run it under. It is offered in the United States and bills in US dollars.

Accounts

One account per business, opened by someone 18 or over who is using WorkSolo for that business. You are responsible for what happens under your account, including anyone you let use it, so keep your password to yourself. You can sign in with an email address and password, or with Google or Apple; linking one of those to an existing account signs into the same books.

Payments to WorkSolo

The subscription is billed monthly through Stripe and renews automatically until you cancel. Cancelling stops the next renewal; it does not refund the month already billed. If a plan's price changes, you are told before the first renewal at the new price. If a plan is withdrawn, anyone already on it keeps it at their price until they cancel.

Payments from your customers

When your customers pay an invoice by card, that payment is collected through Stripe Connect as a direct charge on your own connected Stripe account. You are the merchant of record for that transaction, not WorkSolo, and WorkSolo never holds the funds. Stripe pays them to your bank directly. On the free plan, WorkSolo collects a 1% platform fee out of that same charge as a Stripe Connect application fee; every paid plan takes none. Stripe's own terms, including the Stripe Connected Account Agreement you accept when you set up payouts, govern payouts, disputes and chargebacks on those payments. Cash, check and other payments you record by hand are between you and your customer; WorkSolo only keeps the note.

Sending on your behalf

WorkSolo emails estimates, invoices and reminders under your business name, and only to the email address you recorded for that customer. You are responsible for having their agreement to be contacted and for what the documents say. On a plan that includes it, automatic chasing emails overdue reminders on a fixed schedule; it is on by default and you can turn it off in Settings, or stop it for a single invoice. There is a daily limit on how much email one account can send, and an account used to send unsolicited mail is closed.

Your content

Estimates, invoices and customer records you create belong to you. WorkSolo stores and processes them only to run the service for you, and you can ask for a copy at any time. The tax rates, prices and totals on your documents are yours to get right: WorkSolo does the arithmetic on the figures you enter and does not file, remit or advise on tax. Keep your own copies of anything you need for your records.

Acceptable use

Don't use WorkSolo to invoice for unlawful work, to send content you have no right to send, or to reach people who are not your customers. Don't try to read another account's data or to interfere with the service.

Closing your account

You can delete your account at any time from the app: Settings, then Account, then "Delete account". Deletion is immediate and cannot be undone. Your subscription is cancelled without a refund for the current month; your customers, estimates, invoices and settings are removed as described in the privacy policy; and the payment links on any unpaid invoices stop working, so collect what you are owed first. Documents you already sent stay with the customers who received them, and your Stripe account stays yours. If you cannot open the app, email [email protected] from the address on your account.

WorkSolo may suspend or close an account that breaks these terms, and will say why where it can.

Availability and liability

The service is provided as-is, without guaranteed uptime and without warranty of any kind. Stripe, email delivery and your customers' payment decisions are outside WorkSolo's control. To the extent the law allows, WorkSolo is not liable for lost profits or indirect loss, and its liability to you is limited to the fees you paid in the preceding twelve months.

Changes and contact

We may update these terms as the service changes; the effective date at the top moves when we do, and continuing to use WorkSolo after an update means you accept the new terms. Questions go to [email protected].